During the time when you are all set to install or activate your recently purchased AVG antivirus, you may come across an error code. The error message/code may be of different types but it hints towards the activation issues. These issues can be easily fixed with the help of a set of troubleshooting guidelines.
Worry not and stay calm if you are also experiencing the same situation with your AVG antivirus as we have some tried and tested solutions for you. No matter which antivirus you have, be it AVG Internet Security, AVG TuneUp, AVG Secure VPN, AVG Driver Updater, AVG AntiTrack or AVG BreachGuard, the solutions applies to all.
Here are the troubleshooting guidelines in stepwise manner.
Troubleshoot AVG activation error on Windows/Mac
Here are the things you can try to get rid of the activation error such as “sorry, something went wrong” during the activation.
Step 1: get hold of the copy of your product key
The users who are facing errors during the AVG activation process, should first try to retrieve the copy if their activation code once again. This is because you might have forgotten the product key or entering it incorrectly. To retrieve the product key, you may either go to the official website of avg and follow some instructions. Else, log in to your account and retrieve the activation code from there.
Step 2: Reactivate your product
Once you have get hold of your activation code, you may follow the same process of activation that you applied earlier. During the activation, you will be asked to enter the product key you have retrieved in the first step. If this step doesn’t help, then follow the instructions in the next step.
Step 3: Uninstall and reinstall your product
First of all, you need to uninstall your product based on the method relevant to your device. If you are having Windows device, then find the product in ‘Programs and Features’ menu and then uninstall it. If you are having a Mac device, then use the ‘Finder’ to find your product and uninstall it.
Once you uninstall it successfully, then you may install the desired avg product using the relevant guidelines.
Read Also: How do I activate my AVG subscription?
Troubleshooting guidelines for Android
If you are using AVG AntiVirus, AVG Cleaner, or AVG Secure VPN, then follow the steps to troubleshoot activation issues.
Step 1- Use correct Google Account
In case you know that you are entering the product key correctly and still you are facing activation issues, then it is recommended to ensure you are logged in to the same Google Account that was used during your purchase. To know which Google account you have used:
- First, open the Google Play store.
- Tap on the menu icon represented by three lines.
- From here, select the ‘Subscriptions’ section.
- You will see a list of subscribed products.
Step 2- To know which you Google account you have used:
- Open the Play Store on your device.
- After this, tap on the Menu icon present at the upper left corner.
- You will see the name of your account at the top of the screen.
- If it is not the account you have used for the purchase, then tap on the account name.
- You will see other accounts you have logged in to.
You may repeat the similar procedure for iPhone in case you are having avg.com/retail activation error for the same.